HARRISBURG (September 27, 2021):   Capital Region Water is launching a newly redesigned version of its website at The site provides a more attractive user-friendly experience for customers and visitors.

“We are excited to have a website that focuses on the user experience. No matter what type of interaction you have with Capital Region Water, you can quickly find the information you need,” said Andy Enders, CRW Board Member and Outreach Committee Chair.  “We kept the customer, contractor, and community in mind when developing the new elements.”

The site’s refreshed look, combined with its intuitive navigation, gives visitors additional capabilities when interacting with Capital Region Water online. Existing customers can still utilize the “Customer Portal” in the same way they did before, but new tabs and features such as “Customer Support” and “Resources” allow visitors to quickly navigate to the content they need. The website continues to feature a language translation option.

“More than a year’s worth of development has gone into making sure each component offers the best possible results for customers and visitors,” said Charlotte Katzenmoyer, CRW’s CEO. “The user-centric architecture of the site provides another level of increased efficiency to the many people we serve every day.”

Capital Region Water is a dedicated team of professionals devoted to customer satisfaction and stewardship of our community’s water systems from raindrop to river. We strive to be a leading, innovative, and efficient water utility, focused on serving our community. This website is another step in our constant commitment to improving the customer experience.

The new website comes a week after Capital Region Water’s Customer Service Center unveiled its new drive-thru payment system to provide a convenient means of doing business with Capital Region Water. For more information, or questions about our new website or facility, please contact the Customer Service Center at 888-510-0606.

Rebecca J. Laufer  | External Affairs Manager

888‑510‑0606 | 717-216-5236 (o)

Capital Region Water

3003 North Front Street | Harrisburg, PA 17110 *

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* Please note our change of address