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Operations Center-1




Stafford Ave Ribbon Cutting 9.12 (8)




NE Reception 2014 (12)









 New operations center brings 75 jobs to Scranton


SCRANTON, Pa.  (September 11, 2014) – Pennsylvania American Water hosted state and municipal leaders today to mark the completion of its approximately $19 million operations center expansion in Scranton, Lackawanna County. The project included the 30,000-square foot expansion and renovation of Pennsylvania American Water’s facility along Stafford Avenue, which is now home to nearly 200 employees.


The local workforce now includes American Water’s field resource team, which serves water and wastewater customers in multiple states. Additionally, operations, engineering and administrative support departments from Wilkes-Barre relocated to the Scranton office, joining field operations employees who already worked in the Stafford Avenue facility. Approximately 75 employees relocated to the new office.


At today’s ribbon-cutting ceremonies, Scranton Mayor Bill Courtright said, “I am pleased that Pennsylvania American Water has invested $19 million to expand its operations center in Scranton and relocated many of its operations to Scranton, adding approximately 75 jobs to its Scranton facility.”


“With our regional field resources team now located in one centralized office, we are able to provide support for operations managers and service technicians with greater efficiency, which allows us to deliver better customer service,” said Walter Lynch, president of regulated operations, American Water. “This project was an important investment to bring the expertise, resources and modern systems serving many of our subsidiaries all under one roof.”


Pennsylvania American Water President Kathy L. Pape said the new facilities boast energy-efficient features, including geothermal heating and cooling and LED lighting. “The lighting system uses a daylight harvesting feature that allows the lighting to automatically adjust based on the light coming in from the large windows,” she said. Occupancy sensors in the office building and crew areas also provide energy-saving lighting controls.


In addition, an underground storm water infiltration system and rain gardens were installed in the parking lots to minimize storm water runoff.  Along with constructing the new office building, Pennsylvania American Water renovated its existing Stafford Avenue facility and built a new storage facility directly across road. The company’s Scranton operations center now totals approximately 75,000 square feet.


“This site has always been an excellent fit because of its proximity to the highway and the communities we serve,” said Pape. “The energy efficiency and environmental benefits that we’ve incorporated add to the overall value of our investment, while helping us better serve customers.”


Pape added that the company received a grant in April from the Pennsylvania Department of Environmental Protection to purchase 18 new utility trucks that use alternate compressed natural gas (CNG) fuel, which will be stationed at the Scranton operations center. She said Pennsylvania American Water continues to explore partnerships with alternate fueling providers and other organizations to help expand CNG’s reach in northeast Pennsylvania.


The company serves more than 140,000 customers in 70 communities throughout Lackawanna, Luzerne, and Susquehanna counties from the newly expanded Scranton operations center.

Susan Turcmanovich
Manager, Communication & Corp. Responsibility
Pennsylvania American Water
t: 570-351-0120
f: 570-3413296
p: 888-441-2138
i: 7-365-0120

Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK), is the largest water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.1 million people. Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 6,600 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 14 million people in more than 40 states and parts of Canada. More information can be found by visiting

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