PA-AWWA ORDERING INFORMATION

Discounts & Returns  |   Sales Tax  |   Shipping

Payment Terms. Orders submitted through the PA-AWWA  require payment by credit card. American Express®, VISA®, and MasterCard® are accepted. To protect your credit card numbers and other personal data, PA-AWWA handles transactions on secure servers, and all sensitive order information is encrypted before transmission.

Price.  All prices are quoted in U.S. dollars.  PA-AWWA will add shipping and handling fees and applicable sales/use tax.  PA-AWWA reserves the right without prior notice to discontinue or change specifications and prices on products and services offered by PA-AWWA without incurring any obligation to you.  Products displayed on this site are available while supplies last.  Descriptions of, or references to, products or services by PA-AWWA do not imply endorsement of that product or service, or constitute a warranty, by PA-AWWA.

International Orders. PA-AWWA welcomes orders for its products from anywhere in the world. Payment must be denominated in U.S. currency. The section on Shipping indicates how this additional charge will be calculated, depending on the location to which the order will be shipped. Note that customers are responsible for duties, taxes, and customs charges assessed by entities other than PA-AWWA.

Member Billing Option. PA-AWWA will bill members in North America for orders over $35 submitted by mail, fax, or phone. Simply select your products from PA-AWWA, then click Checkout. Enter billing and shipping information, then click Submit. When the Order Detail and Payment page displays, click Print at the bottom of the page. Add a note to the printout asking to be billed and supplying your member number, then either

  • Mail the page to:
        PA-AWWA
        P.O. Box D
        New Cumberland, PA 17070
           - OR -
  • Fax the page to 717-774-0288
           - OR -
  • Call  717-774-8870

A printout of the Order Detail and Payment page might also provide helpful documentation for orders of PA-AWWA products submitted through your organization's internal purchasing process.

Cancellation of an Individual Item or Complete Order - We can cancel any item that has not gone into production (Custom Made) or has not yet been shipped.  We will need to confirm that it has not yet shipped. All returns require an RGA # in order for us to accept shipments.  Shipments without RGA #'s clearly marked on the outside of the box will be returned to the sender.

Need more answers? Call PA-AWWA at 717-774-8870 or e-mail donhershey@paawwa.org, and our Association Services Representatives will assist you.

Discounts & Returns

Member Discount.  If a member discount is available for a product, the member price will be stated in the product description.  Membership status will be confirmed during order processing. This member benefit is not transferable.

Quantity Discounts. Reserved.

Bookseller Discounts. Reserved.

Returns
Software is not refundable unless returned unopened in original packaging, with seal not broken or removed, and accompanied with documentation. PA-AWWA will exchange defective product(s) for a new copy.

All returns, except for incorrect or damaged shipments, must be pre-authorized by PA-AWWA. Shipping charges will not be refunded. Returned merchandise must be in saleable condition. To assure prompt and proper credit:

1.      Request return authorization from PA-AWWA Customer Service within 60 days of your invoice date.

  1. Return merchandise with the following: order or invoice number and the reason for the return.

Exchanges - If you request an exchange, we will ship your replacement after we receive and process your returned product.

Credits - The credit card originally used will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs and any restocking fees. Your credit card will be credited when PA-AWWA or the Shipper has received and processed the returned item (s). You will be sent an e-mail confirming receipt of your return and your credit amount. We cannot issue credit for orders that are not returned in accordance with our returns policy. All returned items will be examined upon receipt. If the item is not in new, clean, unstained, undamaged, unused and not in saleable condition, including original packaging and paperwork or does not meet the return conditions, we will be unable to issue you a credit or exchange for a replacement, and the product will be shipped back to you.

Need more answers? Call PA-AWWA at 717-774-8870 or e-mail donhershey@paawwa.org, and our Association Services Representatives will assist you.

Sales Tax

Applicable sales taxes will be added for orders shipped to customers in Pennsylvania:

  • State: 6.0%—All Pennsylvania residents

Canadian Goods and Services Tax of 7% will be added to orders shipped to Canada.

Tax-exempt organization , please call for special processing.

Need more answers? Call PA-AWWA at 717-774-8870 or e-mail donhershey@paawwa.org, and our Association Services Representatives will assist you.

Shipping

PA-AWWA will add shipping charges to all orders from PA-AWWA. To calculate this charge for your order, please refer to the chart below:

Order Amount Up to:

U.S. Standard Delivery
(4-7 days)

U.S. 2-Day Delivery
(2 days)

U.S. Overnight Delivery
(1 day)

Canada / Mexico Regular
(4-10 days)

Canada / Mexico Expedited
(2-3 days)

Foreign Regular Delivery
(4-10 days)

Foreign Expedited Delivery
(2-3 days)

$25

$5.50

$10.00

$24.00

$6.50

$33.00

30%

40%

50

6.50

12.00

26.50

8.50

49.50

30%

40%

100

8.50

14.50

32.50

12.50

68.50

30%

40%

150

10.00

18.50

39.00

17.50

80.50

30%

40%

200

12.00

21.50

49.50

22.50

98.50

30%

40%

250

14.00

28.50

52.50

30.50

105.50

30%

40%

350

16.50

36.00

58.50

38.00

114.50

30%

40%

>350

7%

13%

18%

14%

30%

30%

40%

Delivery Codes

STD

STD2

STD1

FOR

FOREX

FOR

FOREX

Notes: Alaska, Hawaii, and U.S. Territories are included in U.S. Standard Delivery rates. Deliveries are shipped via air mail (2-5 days). Regular deliveries to Canada require 5-10 days; regular deliveries to Mexico require 4-6 days.

When shipping to addresses in the continental United States and Canada, PA-AWWA uses commercial carriers. Please note: Pricing and shipping charges are subject to change without notice. For any special requests, please call PA-AWWA Customer Service at the number below.

 

Additional Information for Seminars and Courses

Cancellation Policy

If you cannot attend the course or seminar for which you are registered, please send a substitute. Fax information about a substitute to 717-774-0288. If no one from your organization is able to attend, you will be entitled to a refund according to the following schedule:

If cancelled:
14 days or more before the seminar date - 75% refund
13 days before and through the date of the seminar/no show - No refund

All cancellations must be in writing on company letterhead and mailed or faxed to PA-AWWA.

Questions? Call, 717-774-8870

Liability Statement; Limit of Liability:

By registering for our courses or seminars, the student and the student's employer agree that the PA Section American Water Works Association (PA-AWWA) shall not be held liable for any type of loss or damage that could be construed as arising from the course or seminar. PA-AWWA does not take any responsibility for inappropriate use or application of information or instruction provided in the course or seminar.

User Agreement:

The purpose of many of our courses and seminars is to provide students with a general overview of the subject matter and is usually aimed at helping you and your employer comply with government training requirements. PA-AWWA's courses are intended to supplement the employer's training. Ensuring that employees meet training requirements is ultimately the employer's responsibility. It is up to the employer to provide hands-on training, company or site-specific information, and additional testing. It is also the student's responsibility to check their company's policy regarding site-specific or hands-on training. Any questions, misunderstandings, or conflicts that students may have with employer rules should be directed to the employer. Although many of PA-AWWA's courses are designed to meet federal regulations, it is the student's and their employer's responsibility to make sure that they are meeting state and local regulations that could be more stringent.

Questions? Call, 717-774-8870